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Download this helpful guide to read about how DGCOS & ASSURE work together to cover and certify your home improvements.

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County Windows Accreditation

What does ‘Assure’ mean for customers?
…A greater level of protection.

High quality windows and doors can be a significant investment for homeowners.

This scheme offers customers the confidence they require by using Assure-certified installer.

When customers choose an Assure-certified company, homeowners will be assured that:

  • Their installation complies with Building Regulations.

  • Windows are the Energy Rated ones they ordered.

  • All Installers and Surveyors are fully qualified and regularly audited to ensure that they are up to date with the latest regulations and practices.

  • The installation is covered by an insurance-backed guarantee.

  • A sample selection of installations is independently audited to ensure the highest standards are being upheld.

    • All perspective members are rigorously vetted before being allow to join our trusted network of installers. DGCOS have put in place a 12 point accreditation process in which every member must satisfy before being offered membership.

    ALL ACCREDITED INSTALLERS MUST AS A MINIMUM:

  • Undergo a five point credit and background history check on the proprietors/directors which includes multiple phoenix checks, credit scores, CCJ checks and similar trading name checks.

  • Provide DGCOS administrators with a minimum of 10 customer references (of installations carried out within last 12 months) who can be independently approached for quality assurance purposes.

  • Provide DGCOS administrators with a minimum of 3 supplier references who can be independently approached for quality assurance purposes.

  • Provide DGCOS administrators with a copy of their current Health and Safety Policy.

  • Carry minimum insurances of a) £5m Public Liability b) £10m Employers Liability.

  • Provide every customer with a Written Contract (to include Terms and Conditions).

  • Provide every customer with a Written Guarantee.

  • Provide every customer with Deposit Protection Insurance (where a deposit has been taken).

  • Provide every customer with an Insurance Backed Guarantee.

  • Comply with building control regulations on every installation.

  • Allow DGCOS Inspectors to inspect any installation deemed necessary.

  • Allow DGCOS to send every customer a Satisfaction Questionnaire.

  • Submit to the legal jurisdiction of DGCOS and the Ombudsman.

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